When: January 17, 18 & 19, 2023
Time: 8am – 4:30pm
Where: Community Education Center

This training is designed to introduce participants to the ISO 9001:2015 quality management system, the auditing process, audit instruments and the documentation process. Participants will learn how to conduct an audit, write the audit report, and take corrective action. Using a combination of lecture, discussion and auditing case studies participants will develop skills for identifying non-conformance and promoting continual improvement within their service or manufacturing organizations.

Course Objectives:

Upon completion of this course, participants will have the ability to more effectively:

Understand ISO 9001:2015 QMS and the underlying Quality Management Principles.
Understand the organizations products, services and processes – and how they relate to the Quality Management System
Gain the ability to apply the principles, procedures and techniques of process auditing.
Apply the personal attributes necessary for the effective and efficient internal auditing
About the Presenter:
Max Krug, Change Management Specialist, Future State Engineering. Max provides operational excellence services expertise to organizations with the primary objective of improving financial and operational performance. Max has 30 years of experience in operations, and his range of expertise and experience includes manufacturing operations, distribution, and project management environments. His expertise is assisting organizations achieve Operational Excellence by utilizing Theory of Constraints, Lean Management, and Six Sigma methods. He works with companies to develop corporate strategy and provides hands-on implementation support of the tactics required to achieve Operational Excellence utilizing these techniques. Max holds several certifications in Theory of Constraints, Lean, and Six Sigma in addition to a B.S. in Industrial Engineering from Alfred University and an MBA from St. Bonaventure University.


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